Welcome to the Refund and Returns Policy of Ideal Distribution LLC. This policy outlines our procedures regarding refunds and returns for purchases made through our website. By making a purchase, you agree to comply with and be bound by the following policy. If you disagree with any part of this policy, please do not make a purchase.
Refund Policy:
1. We strive to provide accurate product descriptions and images to ensure you make an informed purchase. If you are not satisfied with your purchase due to a discrepancy between the product received and its description, you may be eligible for a refund.
2. To initiate a refund, please contact our customer service within 7 days of receiving the product. You may be required to provide supporting evidence, such as images or videos, to verify the discrepancy.
3. Once your request is approved, we will provide instructions on returning the product. The item must be returned in its original packaging and in the same condition as received.
4. Refunds will be processed within 7-14 business days after the returned item is received and inspected. The refund will be issued through the original payment method used for the purchase.
Returns Policy:
1. We accept returns for products that are defective or damaged upon arrival.
2. To initiate a return, please contact our customer service within 7days of receiving the product. You may be required to provide supporting evidence, such as images or videos, to verify the defect or damage.
3. Once your return request is approved, we will provide instructions on returning the product. The item must be returned in its original packaging and in the same condition as received.
4. Upon receiving and inspecting the returned item, we will issue a replacement or a refund, based on your preference.
Non-Refundable Items:
1. Products that have been used, altered, or damaged by the customer are not eligible for a refund or return.
2. Digital products, gift cards, and downloadable software are non-refundable.
Shipping Costs:
1. Shipping costs for returning items are the responsibility of the customer, unless the return is due to a product defect or damage caused during shipping.
2. If a refund is approved, the original shipping cost (if applicable) will be deducted from the refunded amount.
Please note that this policy is subject to change without notice. By making a purchase, you agree to the terms outlined in this policy. If you have any questions or concerns regarding refunds and returns, please contact our customer service at [email protected]
Last updated: 09 AUG 2023
